2 File : $Source: /cvsroot/ijbswa//current/doc/source/contacting.sgml,v $
4 Purpose : Entity included in other project documents.
6 $Id: contacting.sgml,v 1.14 2002/05/17 13:32:12 oes Exp $
8 Copyright (C) 2001, 2002 Privoxy Developers <developers@privoxy.org>
11 ======================================================================
12 This file used for inclusion with other documents only.
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15 This file is included into:
26 <!-- Careful of the literallayout tags and finished formatting -->
29 We value your feedback. In fact, we rely on it to improve
30 <application>Privoxy</application> and its configuration.
31 However, please note the following hints, so we can
32 provide you with the best support:
35 <sect2 id="contact-support"><title>Get Support</title>
37 For casual users, our support forum at
38 <ulink url="http://sourceforge.net/">SourceForge</ulink>
39 is probably best suited:
40 <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=211118">http://sourceforge.net/tracker/?group_id=11118&atid=211118</ulink>
44 All users are of course welcome to discuss their issues on the <ulink
45 url="http://lists.sourceforge.net/lists/listinfo/ijbswa-users">users
46 mailing list</ulink>, where the developers also hang around.
51 <sect2 id="contact-bugs"><title>Report Bugs</title>
53 Please report all bugs <emphasis>only</emphasis> through our
55 <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=111118">http://sourceforge.net/tracker/?group_id=11118&atid=111118</ulink>.
59 Before doing so, please make sure that the bug has not already been submitted
60 and observe the aditional hints at the top of the <ulink
61 url="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118">submit
66 Please try to verify that it is a <application>Privoxy</application> bug,
67 and not a browser or site bug first. If unsure,
68 try <ulink url="javascript:void(window.open('http://config.privoxy.org/toggle?mini=y&set=disabled','ijbstatus','width=250,height=100,resizable=yes,scrollbars=no,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());">toggling
69 off</ulink> <application>Privoxy</application>, and see if the problem persists.
70 The <ulink url="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT">appendix
71 of the user manual</ulink> also has helpful information
72 on action debugging. If you are using your own custom configuration, please try
73 the stock configs to see if the problem is configuration related.
77 If not using the latest version, chances are that the bug has been found
78 and fixed in the meantime. We would appreciate if you could take the time
79 to <ulink url="http://www.privoxy.org/user-manual/installation.html">upgrade
80 to the latest version</ulink> (or even the latest CVS snapshot) and verify
81 your bug, but this is not required for reporting.
85 <sect2 id="contact-feature"><title>Request New Features</title>
87 You are welcome to submit ideas on new features or other proposals
88 for improvement through our feature request tracker at
89 <ulink url="http://sourceforge.net/tracker/?atid=361118&group_id=11118">http://sourceforge.net/tracker/?atid=361118&group_id=11118</ulink>.
93 <sect2 id="contact-ads"><title>Report Ads or Other Actions-Related Problems</title>
95 Please send feedback on ads that slipped through, innocent images that were blocked,
96 and any other problems relating to the <filename>default.action</filename> file through
97 our actions feedback mechanism located at
98 <ulink url="javascript:w=Math.floor(screen.width/2);h=Math.floor(screen.height*0.9);void(window.open('http://www.privoxy.org/actions','Feedback','screenx='+w+',width='+w+',height='+h+',scrollbars=yes,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());">http://www.privoxy.org/actions/</ulink>.
99 On this page, you will also find a bookmark which will take you back there from
100 any troubled site and even pre-fill the form!
104 New, improved <filename>default.action</filename> files will occasionally be made
105 available based on your feedback. These will be announced on the <ulink
106 url="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce">ijbswa-announce</ulink>
107 list and available from our <ulink url="http://sf.net/projects/ijbswa/">project page</ulink>.
111 <sect2 id="contact-other"><title>Other</title>
113 For any other issues, feel free to use the mailing lists. Technically interested users
114 and people who wish to contribute to the project are also welcome on the developers list!
115 You can find an overview of all <application>Prixoxy</application>-related mailing lists,
116 including list archives, at:
117 <ulink url="http://sourceforge.net/mail/?group_id=11118">http://sourceforge.net/mail/?group_id=11118</ulink>.