2 File : $Source: /cvsroot/ijbswa/current/doc/source/contacting.sgml,v $
4 Purpose : Entity included in other project documents.
6 $Id: contacting.sgml,v 2.4 2006/08/27 15:04:14 hal9 Exp $
8 Copyright (C) 2001 - 2006 Privoxy Developers <developers@privoxy.org>
11 ======================================================================
12 This file used for inclusion with other documents only.
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15 This file is included into:
27 <!-- Careful of the literallayout tags and finished formatting -->
30 We value your feedback. In fact, we rely on it to improve
31 <application>Privoxy</application> and its configuration.
32 However, please note the following hints, so we can
33 provide you with the best support:
36 <sect2 id="contact-support"><title>Get Support</title>
39 <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=211118">support forum at SourceForge</ulink>
40 is probably best suited:
41 <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=211118">http://sourceforge.net/tracker/?group_id=11118&atid=211118</ulink>
45 All users are of course welcome to discuss their issues on the <ulink
46 url="http://lists.sourceforge.net/lists/listinfo/ijbswa-users">users
47 mailing list</ulink>, where the developers also hang around.
52 <sect2 id="reporting"><title>Reporting Problems</title>
54 <quote>Problems</quote> for our purposes, come in two forms:
60 Configuration issues, such as ads that slip through, or sites that
61 don't function properly due to one <application>Privoxy</application>
62 <quote>action</quote> or another being turned <quote>on</quote>.
68 <quote>Bugs</quote> in the programming code that makes up
69 <application>Privoxy</application>, such as that might cause a crash.
75 <sect3 id="contact-ads"><title>Reporting Ads or Other Configuration Problems</title>
77 Please send feedback on ads that slipped through, innocent images that were
78 blocked, and any other configuration related problem of
79 <filename>default.action</filename> file, to the
80 <ulink url="mailto:ijbswa-developers@lists.sourceforge.net">developers mailing
85 New, improved <filename>default.action</filename> files may occasionally be made
86 available based on your feedback. These will be announced on the <ulink
87 url="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce">ijbswa-announce</ulink>
88 list and available from our the <ulink
89 url="http://sourceforge.net/project/showfiles.php?group_id=11118">files section</ulink> of
90 our <ulink url="http://sf.net/projects/ijbswa/">project page</ulink>.
95 <sect3 id="contact-bugs"><title>Reporting Bugs</title>
97 Please report all bugs <emphasis>only</emphasis> through our
99 <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=111118">http://sourceforge.net/tracker/?group_id=11118&atid=111118</ulink>.
103 Before doing so, please make sure that the bug has <emphasis>not already been submitted</emphasis>
104 and observe the additional hints at the top of the <ulink
105 url="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118">submit
110 Please try to verify that it is a <application>Privoxy</application> bug,
111 and not a browser or site bug first. If unsure,
112 try <ulink url="javascript:void(window.open('http://config.privoxy.org/toggle?mini=y&set=disabled','ijbstatus','width=250,height=100,resizable=yes,scrollbars=no,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());">toggling
113 off</ulink> <application>Privoxy</application>, and see if the problem persists.
114 If you are using your own custom configuration, please try
115 the stock configs to see if the problem is configuration related.
119 If not using the latest version, the bug may have been found
120 and fixed in the meantime. We would appreciate if you could take the time
121 to <ulink url="http://www.privoxy.org/user-manual/installation.html">upgrade
122 to the latest version</ulink> (or even the latest CVS snapshot) and verify
126 Please be sure to provide the following information:
133 The exact <application>Privoxy</application> version of the proxy software
134 (if you got the source from CVS, please also give the date).
140 The operating system and verions you run
141 <application>Privoxy</application> on, (e.g. <application>Windows
148 The name, platform, and version of the <application>browser</application>
149 you were using (e.g. <application>Internet Explorer v5.5</application> for Mac).
155 The URL where the problem occurred, or some way for us to duplicate the
156 problem (e.g. <literal>http://somesite.example.com?somethingelse=123</literal>).
162 Whether your version of <application>Privoxy</application> is one supplied
163 by the developers of <application>Privoxy</application> via SourceForge,
170 Whether you are using <application>Privoxy</application> in tandem with
171 another proxy such as <application>TOR</application>. If so, please try
172 disabling the other proxy.
178 Whether you are using a personal firewall product. If so, does
179 <application>Privoxy</application> work without it?
185 Any other pertinent information to help identify the problem such as config
186 or log file excerpts (yes, you should have log file entries for each
193 <emphasis>Please provide your SF login, or email address</emphasis>, in case we
201 The <ulink url="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT">appendix
202 of the user manual</ulink> also has helpful information
203 on understanding <literal>actions</literal>, and <literal>action</literal> debugging.
208 <sect2 id="contact-feature"><title>Request New Features</title>
210 You are welcome to submit ideas on new features or other proposals
211 for improvement through our feature request tracker at
212 <ulink url="http://sourceforge.net/tracker/?atid=361118&group_id=11118">http://sourceforge.net/tracker/?atid=361118&group_id=11118</ulink>.
216 <sect2 id="contact-other"><title>Other</title>
218 For any other issues, feel free to use the mailing lists. Technically interested users
219 and people who wish to contribute to the project are also welcome on the developers list!
220 You can find an overview of all <application>Privoxy</application>-related mailing lists,
221 including list archives, at:
222 <ulink url="http://sourceforge.net/mail/?group_id=11118">http://sourceforge.net/mail/?group_id=11118</ulink>.