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5 >Contacting the Developers, Bug Reporting and Feature
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46 >Privoxy 3.0.9 User Manual</TH
83 >11. Contacting the Developers, Bug Reporting and Feature
87 > We value your feedback. In fact, we rely on it to improve
91 > and its configuration.
92 However, please note the following hints, so we can
93 provide you with the best support:</P
99 NAME="CONTACT-SUPPORT"
100 >11.1. Get Support</A
103 > For casual users, our
105 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
107 >support forum at SourceForge</A
109 is probably best suited:
111 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
113 >http://sourceforge.net/tracker/?group_id=11118&atid=211118</A
116 > All users are of course welcome to discuss their issues on the <A
117 HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-users"
121 >, where the developers also hang around.</P
123 > Note that the Privoxy mailing lists are moderated. Posts from unsubscribed
124 addresses have to be accepted manually by a moderator. This may cause a
125 delay of several days and if you use a subject that doesn't clearly
126 mention Privoxy or one of its features, your message may be accidentally
127 discarded as spam.</P
129 > If you aren't subscribed, you should therefore spend a few seconds
130 to come up with a proper subject. Additionally you should make it clear
131 that you want to get CC'd. Otherwise some responses will be directed to
132 the mailing list only, and you won't see them.</P
140 >11.2. Reporting Problems</A
146 > for our purposes, come in two forms:</P
152 > Configuration issues, such as ads that slip through, or sites that
153 don't function properly due to one <SPAN
160 > or another being turned <SPAN
171 > in the programming code that makes up
175 >, such as that might cause a crash.
185 >11.2.1. Reporting Ads or Other Configuration Problems</A
188 > Please send feedback on ads that slipped through, innocent images that were
189 blocked, sites that don't work properly, and other configuration related problem of
195 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=460288"
197 > http://sourceforge.net/tracker/?group_id=11118&atid=460288</A
199 the Actions File Tracker.</P
204 > files may occasionally be made
205 available based on your feedback. These will be announced on the <A
206 HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce"
210 list and available from our the <A
211 HREF="http://sourceforge.net/project/showfiles.php?group_id=11118"
216 HREF="http://sf.net/projects/ijbswa/"
227 >11.2.2. Reporting Bugs</A
230 > Please report all bugs through our bug tracker:
232 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=111118"
234 >http://sourceforge.net/tracker/?group_id=11118&atid=111118</A
237 > Before doing so, please make sure that the bug has <SPAN
241 >not already been submitted</I
244 and observe the additional hints at the top of the <A
245 HREF="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118"
249 >. If already submitted, please feel free to add any info to the
250 original report that might help to solve the issue.</P
252 > Please try to verify that it is a <SPAN
256 and not a browser or site bug or documented behaviour that just happens
257 to be different than what you expected. If unsure,
259 HREF="http://config.privoxy.org/toggle?set=disable"
266 >, and see if the problem persists.</P
268 > If you are using your own custom configuration, please try
269 the stock configs to see if the problem is configuration related.
270 If you're having problems with a feature that is disabled by default,
271 please ask around on the mailing list if others can reproduce the problem.</P
273 > If you aren't using the latest Privoxy version, the bug may have been found
274 and fixed in the meantime. We would appreciate if you could take the time
276 HREF="http://www.privoxy.org/user-manual/installation.html"
279 to the latest version</A
280 > (or even the latest CVS snapshot) and verify
281 that your bug still exists.</P
283 >Please be sure to provide the following information:</P
293 > version you are using
294 (if you got the source from CVS, please also provide the source code revisions
296 HREF="http://config.privoxy.org/show-version"
298 >http://config.privoxy.org/show-version</A
304 > The operating system and versions you run
312 >), if you are using a Unix flavor,
313 sending the output of <SPAN
317 in case of GNU/Linux, please also name the distribution.
322 > The name, platform, and version of the <SPAN
326 you were using (e.g. <SPAN
328 >Internet Explorer v5.5</SPAN
334 > The URL where the problem occurred, or some way for us to duplicate the
337 >http://somesite.example.com/?somethingelse=123</TT
343 > Whether your version of <SPAN
350 > developers via SourceForge,
351 or if you got your copy somewhere else.
356 > Whether you are using <SPAN
360 another proxy such as <SPAN
364 temporary disable the other proxy to see if the symptoms change.
369 > Whether you are using a personal firewall product. If so, does
378 > Any other pertinent information to help identify the problem such as config
379 or log file excerpts (yes, you should have log file entries for each
386 > You don't have to tell us your actual name when filing a problem
387 report, but please use a nickname so we can differentiate between
388 your messages and the ones entered by other "anonymous" users that
389 may respond to your request if they have the same problem or already
392 > Please also check the status of your request a few days after submitting
393 it, as we may request additional information. If you use a SF id,
394 you should automatically get a mail when someone responds to your request.</P
397 HREF="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT"
400 of the Privoxy User Manual</A
401 > also has helpful information
416 NAME="CONTACT-FEATURE"
417 >11.3. Request New Features</A
420 > You are welcome to submit ideas on new features or other proposals
421 for improvement through our feature request tracker at
423 HREF="http://sourceforge.net/tracker/?atid=361118&group_id=11118"
425 >http://sourceforge.net/tracker/?atid=361118&group_id=11118</A
437 >For any other issues, feel free to use the mailing lists. Technically interested users
438 and people who wish to contribute to the project are also welcome on the developers list!
439 You can find an overview of all <SPAN
442 >-related mailing lists,
443 including list archives, at:
445 HREF="http://sourceforge.net/mail/?group_id=11118"
447 >http://sourceforge.net/mail/?group_id=11118</A
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