2 File : $Source: /cvsroot/ijbswa/current/doc/source/contacting.sgml,v $
4 Purpose : Entity included in other project documents.
6 $Id: contacting.sgml,v 2.3 2006/07/18 14:48:50 david__schmidt Exp $
8 Copyright (C) 2001 - 2006 Privoxy Developers <developers@privoxy.org>
11 ======================================================================
12 This file used for inclusion with other documents only.
13 ======================================================================
15 This file is included into:
27 <!-- Careful of the literallayout tags and finished formatting -->
30 We value your feedback. In fact, we rely on it to improve
31 <application>Privoxy</application> and its configuration.
32 However, please note the following hints, so we can
33 provide you with the best support:
36 <sect2 id="contact-support"><title>Get Support</title>
39 <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=211118">support forum at SourceForge</ulink>
40 is probably best suited:
41 <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=211118">http://sourceforge.net/tracker/?group_id=11118&atid=211118</ulink>
45 All users are of course welcome to discuss their issues on the <ulink
46 url="http://lists.sourceforge.net/lists/listinfo/ijbswa-users">users
47 mailing list</ulink>, where the developers also hang around.
52 <sect2 id="contact-bugs"><title>Report Bugs</title>
54 Please report all bugs <emphasis>only</emphasis> through our
56 <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=111118">http://sourceforge.net/tracker/?group_id=11118&atid=111118</ulink>.
60 Before doing so, please make sure that the bug has <emphasis>not already been submitted</emphasis>
61 and observe the additional hints at the top of the <ulink
62 url="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118">submit
67 Please try to verify that it is a <application>Privoxy</application> bug,
68 and not a browser or site bug first. If unsure,
69 try <ulink url="javascript:void(window.open('http://config.privoxy.org/toggle?mini=y&set=disabled','ijbstatus','width=250,height=100,resizable=yes,scrollbars=no,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());">toggling
70 off</ulink> <application>Privoxy</application>, and see if the problem persists.
71 If you are using your own custom configuration, please try
72 the stock configs to see if the problem is configuration related.
76 If not using the latest version, the bug may have been found
77 and fixed in the meantime. We would appreciate if you could take the time
78 to <ulink url="http://www.privoxy.org/user-manual/installation.html">upgrade
79 to the latest version</ulink> (or even the latest CVS snapshot) and verify
83 Please be sure to provide the following information:
90 The exact <application>Privoxy</application> version of the proxy software
91 (if you got the source from CVS, please also give the date).
97 The operating system and verions you run
98 <application>Privoxy</application> on, (e.g. <application>Windows
105 The name, platform, and version of the <application>browser</application>
106 you were using (e.g. <application>Internet Explorer v5.5</application> for Mac).
112 Any other pertinent information to help identify the problem such as config
113 or log file excerpts (yes, you should have log file entries for each
120 The URL where the problem occurred, or some way for us to duplicate the
121 problem (e.g. <literal>http://somesite.example.com?somethingelse=123</literal>).
127 Whether your version of <application>Privoxy</application> is one supplied
128 by the developers of <application>Privoxy</application> via SourceForge,
136 <emphasis>Please provide your SF login, or email address</emphasis>, in case we
145 The <ulink url="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT">appendix
146 of the user manual</ulink> also has helpful information
147 on understanding <literal>actions</literal>, and <literal>action</literal> debugging.
151 <sect2 id="contact-feature"><title>Request New Features</title>
153 You are welcome to submit ideas on new features or other proposals
154 for improvement through our feature request tracker at
155 <ulink url="http://sourceforge.net/tracker/?atid=361118&group_id=11118">http://sourceforge.net/tracker/?atid=361118&group_id=11118</ulink>.
159 <sect2 id="contact-ads"><title>Report Ads or Other Actions-Related Problems</title>
161 Please send feedback on ads that slipped through, innocent images that were
162 blocked, and any other configuration related problems of
163 <filename>default.action</filename> file, to the
164 <ulink url="mailto:ijbswa-developers@lists.sourceforge.net">developers mailing
169 New, improved <filename>default.action</filename> files may occasionally be made
170 available based on your feedback. These will be announced on the <ulink
171 url="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce">ijbswa-announce</ulink>
172 list and available from our the <ulink
173 url="http://sourceforge.net/project/showfiles.php?group_id=11118">files section</ulink> of
174 our <ulink url="http://sf.net/projects/ijbswa/">project page</ulink>.
178 <sect2 id="contact-other"><title>Other</title>
180 For any other issues, feel free to use the mailing lists. Technically interested users
181 and people who wish to contribute to the project are also welcome on the developers list!
182 You can find an overview of all <application>Privoxy</application>-related mailing lists,
183 including list archives, at:
184 <ulink url="http://sourceforge.net/mail/?group_id=11118">http://sourceforge.net/mail/?group_id=11118</ulink>.