X-Git-Url: http://www.privoxy.org/gitweb/%40user-manual%40%40helplink%40ACTIONS-FILE?a=blobdiff_plain;f=doc%2Fwebserver%2Fdeveloper-manual%2Fcontact.html;h=4270b281280f48ddb293f8a7b0baa2473f5fb3a7;hb=51dd3416173631d3cdbd51bd35d8cf6a349e13c2;hp=7aebb4c4ea68c8100e149cf7848e199c690d1988;hpb=0eb052b2d480ed7354480491a5982ebad16d7d82;p=privoxy.git

diff --git a/doc/webserver/developer-manual/contact.html b/doc/webserver/developer-manual/contact.html
index 7aebb4c4..4270b281 100644
--- a/doc/webserver/developer-manual/contact.html
+++ b/doc/webserver/developer-manual/contact.html
@@ -4,16 +4,16 @@
 >Contacting the developers, Bug Reporting and Feature Requests</TITLE
 ><META
 NAME="GENERATOR"
-CONTENT="Modular DocBook HTML Stylesheet Version 1.64
+CONTENT="Modular DocBook HTML Stylesheet Version 1.76b+
 "><LINK
 REL="HOME"
 TITLE="Privoxy Developer Manual"
 HREF="index.html"><LINK
 REL="PREVIOUS"
-TITLE="Releasing a new version"
-HREF="newrelease.html"><LINK
+TITLE="Update the Webserver"
+HREF="webserver-update.html"><LINK
 REL="NEXT"
-TITLE="Copyright and History"
+TITLE="Privoxy Copyright, License and History"
 HREF="copyright.html"><LINK
 REL="STYLESHEET"
 TYPE="text/css"
@@ -28,6 +28,7 @@ ALINK="#0000FF"
 ><DIV
 CLASS="NAVHEADER"
 ><TABLE
+SUMMARY="Header navigation table"
 WIDTH="100%"
 BORDER="0"
 CELLPADDING="0"
@@ -44,7 +45,8 @@ WIDTH="10%"
 ALIGN="left"
 VALIGN="bottom"
 ><A
-HREF="newrelease.html"
+HREF="webserver-update.html"
+ACCESSKEY="P"
 >Prev</A
 ></TD
 ><TD
@@ -58,6 +60,7 @@ ALIGN="right"
 VALIGN="bottom"
 ><A
 HREF="copyright.html"
+ACCESSKEY="N"
 >Next</A
 ></TD
 ></TR
@@ -71,112 +74,373 @@ CLASS="SECT1"
 CLASS="SECT1"
 ><A
 NAME="CONTACT"
->9. Contacting the developers, Bug Reporting and Feature Requests</A
-></H1
+></A
+>8. Contacting the developers, Bug Reporting and Feature Requests</H1
 ><P
-> We value your feedback. However, to provide you with the best support, please
- note:
-
- <P
-></P
-><UL
-><LI
+> We value your feedback. In fact, we rely on it to improve
+ <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> and its configuration.
+ However, please note the following hints, so we can 
+ provide you with the best support:</P
+><DIV
+CLASS="SECT2"
+><H2
+CLASS="SECT2"
+><A
+NAME="CONTACT-SUPPORT"
+></A
+>8.1. Get Support</H2
 ><P
-CLASS="LITERALLAYOUT"
->Use&nbsp;the&nbsp;Sourceforge&nbsp;Support&nbsp;Forum&nbsp;to&nbsp;get&nbsp;help:<br>
-&nbsp;&nbsp;&nbsp;<br>
-&nbsp;&nbsp;&nbsp;&nbsp;<A
+> For casual users, our 
+ <A
+HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
+TARGET="_top"
+>support forum at SourceForge</A
+>
+ is probably best suited:
+ <A
 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
 TARGET="_top"
 >http://sourceforge.net/tracker/?group_id=11118&#38;atid=211118</A
-><br>
-&nbsp;&nbsp;&nbsp;</P
+></P
+><P
+> All users are of course welcome to discuss their issues on the <A
+HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-users"
+TARGET="_top"
+>users
+ mailing list</A
+>, where the developers also hang around.</P
+></DIV
+><DIV
+CLASS="SECT2"
+><H2
+CLASS="SECT2"
+><A
+NAME="REPORTING"
+></A
+>8.2. Reporting Problems</H2
+><P
+><SPAN
+CLASS="QUOTE"
+>"Problems"</SPAN
+> for our purposes, come in two forms:</P
+><P
+></P
+><UL
+><LI
+><P
+>    Configuration issues, such as ads that slip through, or sites that 
+    don't function properly due to one <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> 
+    <SPAN
+CLASS="QUOTE"
+>"action"</SPAN
+> or another being turned <SPAN
+CLASS="QUOTE"
+>"on"</SPAN
+>.
+   </P
 ></LI
 ><LI
 ><P
-CLASS="LITERALLAYOUT"
->Submit&nbsp;bugs&nbsp;only&nbsp;through&nbsp;our&nbsp;Sourceforge&nbsp;Bug&nbsp;Forum:<br>
-&nbsp;<br>
-&nbsp;&nbsp;&nbsp;&nbsp;<A
+>    <SPAN
+CLASS="QUOTE"
+>"Bugs"</SPAN
+> in the programming code that makes up 
+    <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+>, such as that might cause a crash.
+   </P
+></LI
+></UL
+><DIV
+CLASS="SECT3"
+><H3
+CLASS="SECT3"
+><A
+NAME="CONTACT-ADS"
+></A
+>8.2.1. Reporting Ads or Other Configuration Problems</H3
+><P
+> Please send feedback on ads that slipped through, innocent images that were
+ blocked, sites that don't work properly, and other configuration related problem of 
+ <TT
+CLASS="FILENAME"
+>default.action</TT
+> file, to 
+ <A
+HREF="http://sourceforge.net/tracker/?group_id=11118&atid=460288"
+TARGET="_top"
+> http://sourceforge.net/tracker/?group_id=11118&#38;atid=460288</A
+>,
+ the Actions File Tracker.</P
+><P
+> New, improved <TT
+CLASS="FILENAME"
+>default.action</TT
+> files may occasionally be made
+ available based on your feedback. These will be announced on the <A
+HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce"
+TARGET="_top"
+>ijbswa-announce</A
+>
+ list and available from our the <A
+HREF="http://sourceforge.net/project/showfiles.php?group_id=11118"
+TARGET="_top"
+>files section</A
+> of
+ our <A
+HREF="http://sf.net/projects/ijbswa/"
+TARGET="_top"
+>project page</A
+>.</P
+></DIV
+><DIV
+CLASS="SECT3"
+><H3
+CLASS="SECT3"
+><A
+NAME="CONTACT-BUGS"
+></A
+>8.2.2. Reporting Bugs</H3
+><P
+> Please report all bugs <SPAN
+CLASS="emphasis"
+><I
+CLASS="EMPHASIS"
+>only</I
+></SPAN
+> through our
+ bug tracker: 
+ <A
 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=111118"
 TARGET="_top"
 >http://sourceforge.net/tracker/?group_id=11118&#38;atid=111118</A
->.&nbsp;<br>
-&nbsp;&nbsp;&nbsp;&nbsp;</P
+>. </P
 ><P
->   Make sure that the bug has not already been submitted.  Please try to
-   verify that it is a <SPAN
+>  Before doing so, please make sure that the bug has <SPAN
+CLASS="emphasis"
+><I
+CLASS="EMPHASIS"
+>not already been submitted</I
+></SPAN
+>
+  and observe the additional hints at the top of the <A
+HREF="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118"
+TARGET="_top"
+>submit
+  form</A
+>. If already submitted, please feel free to add any info to the 
+  original report that might help to solve the issue.</P
+><P
+> 
+  Please try to verify that it is a <SPAN
 CLASS="APPLICATION"
 >Privoxy</SPAN
-> bug, and not a
-   browser or site bug first. If you are using your own custom configuration,
-   please try the stock configs to see if the problem is a configuration
-   related bug.  And if not using the latest development snapshot, please try
-   the latest one. Or even better, CVS sources. Please be sure to include the
-   <SPAN
+> bug,
+  and not a browser or site bug first. If unsure,
+  try <A
+HREF="http://config.privoxy.org/toggle?set=disable"
+TARGET="_top"
+>toggling
+  off</A
+> <SPAN
 CLASS="APPLICATION"
 >Privoxy</SPAN
->/<SPAN
-CLASS="APPLICATION"
->Junkbuster</SPAN
->
-   version, platform, browser, any pertinent log data, any other relevant
-   details (please be specific) and, if possible, some way to reproduce the
-   bug.
-  </P
-></LI
+>, and see if the problem persists.
+  If you are using your own custom configuration, please try
+  the stock configs to see if the problem is configuration related.</P
+><P
+>  If not using the latest version, the bug may have been found
+  and fixed in the meantime. We would appreciate if you could take the time
+  to <A
+HREF="http://www.privoxy.org/user-manual/installation.html"
+TARGET="_top"
+>upgrade
+  to the latest version</A
+> (or  even the latest CVS snapshot) and verify
+  your bug.</P
+><P
+>Please be sure to provide the following information:</P
+><P
+> <P
+></P
+><UL
 ><LI
 ><P
-CLASS="LITERALLAYOUT"
->Submit&nbsp;feature&nbsp;requests&nbsp;only&nbsp;through&nbsp;our&nbsp;Sourceforge&nbsp;feature&nbsp;request&nbsp;forum:<br>
-&nbsp;<br>
-&nbsp;&nbsp;&nbsp;&nbsp;<A
-HREF="http://sourceforge.net/tracker/?atid=361118&group_id=11118&func=browse"
+>    The exact <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> version of the proxy software
+    (if you got the source from CVS, please also provide the source code revisions
+     as shown in <A
+HREF="http://config.privoxy.org/show-version"
 TARGET="_top"
->http://sourceforge.net/tracker/?atid=361118&#38;group_id=11118&#38;func=browse</A
->.<br>
-&nbsp;&nbsp;&nbsp;</P
+>http://config.privoxy.org/show-version</A
+>).
+   </P
 ></LI
 ><LI
 ><P
-CLASS="LITERALLAYOUT"
->You&nbsp;can&nbsp;also&nbsp;send&nbsp;feedback&nbsp;on&nbsp;websites&nbsp;that&nbsp;Privoxy&nbsp;has&nbsp;problems&nbsp;with.&nbsp;Please&nbsp;bookmark<br>
-the&nbsp;following&nbsp;link:&nbsp;<A
-HREF="javascript:w=Math.floor(screen.width/2);h=Math.floor(screen.height*0.9);void(window.open('http://www.privoxy.org/actions','Feedback','screenx='+w+',width='+w+',height='+h+',scrollbars=yes,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());"
-TARGET="_top"
-><SPAN
+>    The operating system and versions you run
+    <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> on, (e.g. <SPAN
+CLASS="APPLICATION"
+>Windows
+    XP SP2</SPAN
+>), if you are using a Unix flavor,
+    sending the output of <SPAN
 CLASS="QUOTE"
->"Privoxy - Submit Filter Feedback"</SPAN
-></A
->.&nbsp;Once&nbsp;you&nbsp;surf&nbsp;to&nbsp;a&nbsp;page&nbsp;with&nbsp;problems,&nbsp;use&nbsp;the<br>
-bookmark&nbsp;to&nbsp;send&nbsp;us&nbsp;feedback.&nbsp;We&nbsp;will&nbsp;look&nbsp;into&nbsp;the&nbsp;issue&nbsp;as&nbsp;soon&nbsp;as&nbsp;possible.<br>
-&nbsp;&nbsp;&nbsp;</P
+>"uname -a"</SPAN
+> should do.
+   </P
 ></LI
 ><LI
 ><P
-CLASS="LITERALLAYOUT"
->For&nbsp;any&nbsp;other&nbsp;issues,&nbsp;feel&nbsp;free&nbsp;to&nbsp;use&nbsp;the&nbsp;mailing&nbsp;lists:<br>
-&nbsp;<br>
-&nbsp;&nbsp;&nbsp;&nbsp;<A
-HREF="http://sourceforge.net/mail/?group_id=11118"
-TARGET="_top"
->http://sourceforge.net/mail/?group_id=11118</A
->.<br>
-&nbsp;</P
+>    The name, platform, and version of the <SPAN
+CLASS="APPLICATION"
+>browser</SPAN
+> 
+    you were using (e.g. <SPAN
+CLASS="APPLICATION"
+>Internet Explorer v5.5</SPAN
+> for Mac).
+   </P
+></LI
+><LI
+><P
+>    The URL where the problem occurred, or some way for us to duplicate the
+    problem (e.g. <TT
+CLASS="LITERAL"
+>http://somesite.example.com/?somethingelse=123</TT
+>). 
+   </P
+></LI
+><LI
 ><P
->  Anyone interested in actively participating in development and related
-  discussions can also join the appropriate mailing list. Archives are
-  available, too. 
- </P
+>    Whether your version of <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> is one supplied
+    by the developers of <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> via SourceForge,
+    or somewhere else.
+   </P
+></LI
+><LI
+><P
+>    Whether you are using <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> in tandem with 
+    another proxy such as <SPAN
+CLASS="APPLICATION"
+>Tor</SPAN
+>. If so, please try 
+    disabling the other proxy.
+   </P
+></LI
+><LI
+><P
+>    Whether you are using a personal firewall product. If so, does 
+    <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+> work without it?
+   </P
+></LI
+><LI
+><P
+>    Any other pertinent information to help identify the problem such as config
+    or log file excerpts (yes, you should have log file entries for each
+    action taken).
+   </P
+></LI
+><LI
+><P
+>    <SPAN
+CLASS="emphasis"
+><I
+CLASS="EMPHASIS"
+>Please provide your SF login, or email address</I
+></SPAN
+>, in case we 
+    need to contact you.
+   </P
 ></LI
 ></UL
 ></P
+><P
+>  The <A
+HREF="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT"
+TARGET="_top"
+>appendix
+  of the Privoxy User Manual</A
+> also has helpful information 
+  on understanding <TT
+CLASS="LITERAL"
+>actions</TT
+>, and <TT
+CLASS="LITERAL"
+>action</TT
+> debugging. </P
+></DIV
+></DIV
+><DIV
+CLASS="SECT2"
+><H2
+CLASS="SECT2"
+><A
+NAME="CONTACT-FEATURE"
+></A
+>8.3. Request New Features</H2
+><P
+> You are welcome to submit ideas on new features or other proposals
+ for improvement through our feature request tracker at
+ <A
+HREF="http://sourceforge.net/tracker/?atid=361118&group_id=11118"
+TARGET="_top"
+>http://sourceforge.net/tracker/?atid=361118&#38;group_id=11118</A
+>.</P
+></DIV
+><DIV
+CLASS="SECT2"
+><H2
+CLASS="SECT2"
+><A
+NAME="CONTACT-OTHER"
+></A
+>8.4. Other</H2
+><P
+>For any other issues, feel free to use the mailing lists. Technically interested users
+and people who wish to contribute to the project are also welcome on the developers list!
+You can find an overview of all <SPAN
+CLASS="APPLICATION"
+>Privoxy</SPAN
+>-related mailing lists,
+including list archives, at:
+<A
+HREF="http://sourceforge.net/mail/?group_id=11118"
+TARGET="_top"
+>http://sourceforge.net/mail/?group_id=11118</A
+>.</P
+></DIV
 ></DIV
 ><DIV
 CLASS="NAVFOOTER"
 ><HR
 ALIGN="LEFT"
 WIDTH="100%"><TABLE
+SUMMARY="Footer navigation table"
 WIDTH="100%"
 BORDER="0"
 CELLPADDING="0"
@@ -187,7 +451,8 @@ WIDTH="33%"
 ALIGN="left"
 VALIGN="top"
 ><A
-HREF="newrelease.html"
+HREF="webserver-update.html"
+ACCESSKEY="P"
 >Prev</A
 ></TD
 ><TD
@@ -196,6 +461,7 @@ ALIGN="center"
 VALIGN="top"
 ><A
 HREF="index.html"
+ACCESSKEY="H"
 >Home</A
 ></TD
 ><TD
@@ -204,6 +470,7 @@ ALIGN="right"
 VALIGN="top"
 ><A
 HREF="copyright.html"
+ACCESSKEY="N"
 >Next</A
 ></TD
 ></TR
@@ -212,7 +479,7 @@ HREF="copyright.html"
 WIDTH="33%"
 ALIGN="left"
 VALIGN="top"
->Releasing a new version</TD
+>Update the Webserver</TD
 ><TD
 WIDTH="34%"
 ALIGN="center"
@@ -222,7 +489,7 @@ VALIGN="top"
 WIDTH="33%"
 ALIGN="right"
 VALIGN="top"
->Copyright and History</TD
+>Privoxy Copyright, License and History</TD
 ></TR
 ></TABLE
 ></DIV