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80 >8. Contacting the developers, Bug Reporting and Feature Requests</A
83 > We value your feedback. In fact, we rely on it to improve
87 > and its configuration.
88 However, please note the following hints, so we can
89 provide you with the best support:</P
95 NAME="CONTACT-SUPPORT"
99 > For casual users, our
101 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
103 >support forum at SourceForge</A
105 is probably best suited:
107 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
109 >http://sourceforge.net/tracker/?group_id=11118&atid=211118</A
112 > All users are of course welcome to discuss their issues on the <A
113 HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-users"
117 >, where the developers also hang around.</P
119 > Note that the Privoxy mailing lists are moderated. Posts from unsubscribed
120 addresses have to be accepted manually by a moderator. This may cause a
121 delay of several days and if you use a subject that doesn't clearly
122 mention Privoxy or one of its features, your message may be accidentally
123 discarded as spam.</P
125 > If you aren't subscribed, you should therefore spend a few seconds
126 to come up with a proper subject. Additionally you should make it clear
127 that you want to get CC'd. Otherwise some responses will be directed to
128 the mailing list only, and you won't see them.</P
136 >8.2. Reporting Problems</A
142 > for our purposes, come in two forms:</P
148 > Configuration issues, such as ads that slip through, or sites that
149 don't function properly due to one <SPAN
156 > or another being turned <SPAN
167 > in the programming code that makes up
171 >, such as that might cause a crash.
181 >8.2.1. Reporting Ads or Other Configuration Problems</A
184 > Please send feedback on ads that slipped through, innocent images that were
185 blocked, sites that don't work properly, and other configuration related problem of
191 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=460288"
193 > http://sourceforge.net/tracker/?group_id=11118&atid=460288</A
195 the Actions File Tracker.</P
200 > files may occasionally be made
201 available based on your feedback. These will be announced on the <A
202 HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce"
206 list and available from our the <A
207 HREF="http://sourceforge.net/project/showfiles.php?group_id=11118"
212 HREF="http://sf.net/projects/ijbswa/"
223 >8.2.2. Reporting Bugs</A
226 > Please report all bugs through our bug tracker:
228 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=111118"
230 >http://sourceforge.net/tracker/?group_id=11118&atid=111118</A
233 > Before doing so, please make sure that the bug has <SPAN
237 >not already been submitted</I
240 and observe the additional hints at the top of the <A
241 HREF="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118"
245 >. If already submitted, please feel free to add any info to the
246 original report that might help to solve the issue.</P
248 > Please try to verify that it is a <SPAN
252 and not a browser or site bug or documented behaviour that just happens
253 to be different than what you expected. If unsure,
255 HREF="http://config.privoxy.org/toggle?set=disable"
262 >, and see if the problem persists.</P
264 > If you are using your own custom configuration, please try
265 the stock configs to see if the problem is configuration related.
266 If you're having problems with a feature that is disabled by default,
267 please ask around on the mailing list if others can reproduce the problem.</P
269 > If you aren't using the latest Privoxy version, the bug may have been found
270 and fixed in the meantime. We would appreciate if you could take the time
272 HREF="http://www.privoxy.org/user-manual/installation.html"
275 to the latest version</A
276 > (or even the latest CVS snapshot) and verify
277 that your bug still exists.</P
279 >Please be sure to provide the following information:</P
289 > version you are using
290 (if you got the source from CVS, please also provide the source code revisions
292 HREF="http://config.privoxy.org/show-version"
294 >http://config.privoxy.org/show-version</A
300 > The operating system and versions you run
308 >), if you are using a Unix flavor,
309 sending the output of <SPAN
313 in case of GNU/Linux, please also name the distribution.
318 > The name, platform, and version of the <SPAN
322 you were using (e.g. <SPAN
324 >Internet Explorer v5.5</SPAN
330 > The URL where the problem occurred, or some way for us to duplicate the
333 >http://somesite.example.com/?somethingelse=123</TT
339 > Whether your version of <SPAN
346 > developers via SourceForge,
347 or if you got your copy somewhere else.
352 > Whether you are using <SPAN
356 another proxy such as <SPAN
360 temporary disable the other proxy to see if the symptoms change.
365 > Whether you are using a personal firewall product. If so, does
374 > Any other pertinent information to help identify the problem such as config
375 or log file excerpts (yes, you should have log file entries for each
382 > You don't have to tell us your actual name when filing a problem
383 report, but please use a nickname so we can differentiate between
384 your messages and the ones entered by other "anonymous" users that
385 may respond to your request if they have the same problem or already
388 > Please also check the status of your request a few days after submitting
389 it, as we may request additional information. If you use a SF id,
390 you should automatically get a mail when someone responds to your request.</P
393 HREF="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT"
396 of the Privoxy User Manual</A
397 > also has helpful information
412 NAME="CONTACT-FEATURE"
413 >8.3. Request New Features</A
416 > You are welcome to submit ideas on new features or other proposals
417 for improvement through our feature request tracker at
419 HREF="http://sourceforge.net/tracker/?atid=361118&group_id=11118"
421 >http://sourceforge.net/tracker/?atid=361118&group_id=11118</A
433 >For any other issues, feel free to use the mailing lists. Technically interested users
434 and people who wish to contribute to the project are also welcome on the developers list!
435 You can find an overview of all <SPAN
438 >-related mailing lists,
439 including list archives, at:
441 HREF="http://sourceforge.net/mail/?group_id=11118"
443 >http://sourceforge.net/mail/?group_id=11118</A
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