Purpose : Entity included in other project documents.
- $Id: contacting.sgml,v 2.13 2008/01/17 01:49:51 hal9 Exp $
+ $Id: contacting.sgml,v 2.21 2010/11/13 10:09:39 fabiankeil Exp $
- Copyright (C) 2001-2008 Privoxy Developers http://www.privoxy.org/
+ Copyright (C) 2001-2010 Privoxy Developers http://www.privoxy.org/
See LICENSE.
======================================================================
<para>
Any other pertinent information to help identify the problem such as config
or log file excerpts (yes, you should have log file entries for each
- action taken).
+ action taken). To get a meaningful logfile, please make sure that the
+ <ulink url="../user-manual/config.html#LOGFILE">logfile directive</ulink>
+ is being used and the following <ulink
+ url="../user-manual/config.html#DEBUG">debug options</ulink> are enabled:
+ <literallayout>debug 1 # Log the destination for each request Privoxy let through. See also debug 1024.
+debug 2 # show each connection status
+debug 4 # show I/O status
+debug 8 # show header parsing
+debug 128 # debug redirects
+debug 256 # debug GIF de-animation
+debug 512 # Common Log Format
+debug 1024 # Log the destination for requests Privoxy didn't let through, and the reason why.
+debug 4096 # Startup banner and warnings.
+debug 8192 # Non-fatal errors</literallayout>
+ If you are having trouble with a filter, please additionally enable
+ <literallayout>debug 64 # debug regular expression filters</literallayout>
+ If you are using Privoxy 3.0.17 or later and suspect that it interprets the
+ request or the response incorrectly, please enable
+ <literallayout>debug 32768 # log all data read from the network</literallayout>
+ Note that Privoxy log files may contain sensitive information so please don't
+ submit any logfiles you didn't read first. You can mask sensitive information
+ as long as it's clear that you removed something.
</para>
</listitem>
<para>
You don't have to tell us your actual name when filing a problem
- report, but please use a nickname so we can differentiate between
- your messages and the ones entered by other "anonymous" users that
+ report, but if you don't, please use a nickname so we can differentiate
+ between your messages and the ones entered by other "anonymous" users that
may respond to your request if they have the same problem or already
- found a solution.
+ found a solution. Note that due to spam the trackers may not always
+ allow to post without being logged into SourceForge. If that's the
+ case, you are still free to create a login that isn't directly linked
+ to your name, though.
</para>
<para>
Please also check the status of your request a few days after submitting
it, as we may request additional information. If you use a SF id,
you should automatically get a mail when someone responds to your request.
+ Please don't bother to add an email address when using the tracker,
+ if you prefer to communicate through email, just use one of the mailing
+ lists directly.
</para>
<para>
</para>
</sect2>
-<sect2 id="contact-other"><title>Other</title>
+<sect2 id="mailing-lists"><title>Mailing Lists</title>
<para>
-For any other issues, feel free to use the mailing lists. Technically interested users
-and people who wish to contribute to the project are also welcome on the developers list!
+If you prefer to communicate through email, instead of using a web interface,
+feel free to use one of the mailing lists.
+To discuss issues that haven't been completely diagnosed yet, please use the Privoxy
+users list. Technically interested users and people who wish to contribute to
+the project are always welcome on the developers list.
You can find an overview of all <application>Privoxy</application>-related mailing lists,
including list archives, at:
<ulink url="http://sourceforge.net/mail/?group_id=11118">http://sourceforge.net/mail/?group_id=11118</ulink>.