2 File : $Source: /cvsroot/ijbswa/current/doc/source/contacting.sgml,v $
4 Purpose : Entity included in other project documents.
6 $Id: contacting.sgml,v 2.6 2006/08/27 22:01:55 hal9 Exp $
8 Copyright (C) 2001 - 2006 Privoxy Developers <developers@privoxy.org>
11 ======================================================================
12 This file used for inclusion with other documents only.
13 ======================================================================
15 This file is included into:
27 <!-- Careful of the literallayout tags and finished formatting -->
30 We value your feedback. In fact, we rely on it to improve
31 <application>Privoxy</application> and its configuration.
32 However, please note the following hints, so we can
33 provide you with the best support:
36 <sect2 id="contact-support"><title>Get Support</title>
39 <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=211118">support forum at SourceForge</ulink>
40 is probably best suited:
41 <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=211118">http://sourceforge.net/tracker/?group_id=11118&atid=211118</ulink>
45 All users are of course welcome to discuss their issues on the <ulink
46 url="http://lists.sourceforge.net/lists/listinfo/ijbswa-users">users
47 mailing list</ulink>, where the developers also hang around.
52 <sect2 id="reporting"><title>Reporting Problems</title>
54 <quote>Problems</quote> for our purposes, come in two forms:
60 Configuration issues, such as ads that slip through, or sites that
61 don't function properly due to one <application>Privoxy</application>
62 <quote>action</quote> or another being turned <quote>on</quote>.
68 <quote>Bugs</quote> in the programming code that makes up
69 <application>Privoxy</application>, such as that might cause a crash.
75 <sect3 id="contact-ads"><title>Reporting Ads or Other Configuration Problems</title>
77 Please send feedback on ads that slipped through, innocent images that were
78 blocked, sites that don't work properly, and other configuration related problem of
79 <filename>default.action</filename> file, to
80 <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=460288">
81 http://sourceforge.net/tracker/?group_id=11118&atid=460288</ulink>,
82 the Actions File Tracker.
86 New, improved <filename>default.action</filename> files may occasionally be made
87 available based on your feedback. These will be announced on the <ulink
88 url="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce">ijbswa-announce</ulink>
89 list and available from our the <ulink
90 url="http://sourceforge.net/project/showfiles.php?group_id=11118">files section</ulink> of
91 our <ulink url="http://sf.net/projects/ijbswa/">project page</ulink>.
96 <sect3 id="contact-bugs"><title>Reporting Bugs</title>
98 Please report all bugs <emphasis>only</emphasis> through our
100 <ulink url="http://sourceforge.net/tracker/?group_id=11118&atid=111118">http://sourceforge.net/tracker/?group_id=11118&atid=111118</ulink>.
104 Before doing so, please make sure that the bug has <emphasis>not already been submitted</emphasis>
105 and observe the additional hints at the top of the <ulink
106 url="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118">submit
107 form</ulink>. If already submitted, please feel free to add any info to the
108 original report that might help solve the issue.
112 Please try to verify that it is a <application>Privoxy</application> bug,
113 and not a browser or site bug first. If unsure,
114 try <ulink url="javascript:void(window.open('http://config.privoxy.org/toggle?mini=y&set=disabled','ijbstatus','width=250,height=100,resizable=yes,scrollbars=no,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());">toggling
115 off</ulink> <application>Privoxy</application>, and see if the problem persists.
116 If you are using your own custom configuration, please try
117 the stock configs to see if the problem is configuration related.
121 If not using the latest version, the bug may have been found
122 and fixed in the meantime. We would appreciate if you could take the time
123 to <ulink url="http://www.privoxy.org/user-manual/installation.html">upgrade
124 to the latest version</ulink> (or even the latest CVS snapshot) and verify
128 Please be sure to provide the following information:
135 The exact <application>Privoxy</application> version of the proxy software
136 (if you got the source from CVS, please also give the date).
142 The operating system and versions you run
143 <application>Privoxy</application> on, (e.g. <application>Windows
150 The name, platform, and version of the <application>browser</application>
151 you were using (e.g. <application>Internet Explorer v5.5</application> for Mac).
157 The URL where the problem occurred, or some way for us to duplicate the
158 problem (e.g. <literal>http://somesite.example.com?somethingelse=123</literal>).
164 Whether your version of <application>Privoxy</application> is one supplied
165 by the developers of <application>Privoxy</application> via SourceForge,
172 Whether you are using <application>Privoxy</application> in tandem with
173 another proxy such as <application>TOR</application>. If so, please try
174 disabling the other proxy.
180 Whether you are using a personal firewall product. If so, does
181 <application>Privoxy</application> work without it?
187 Any other pertinent information to help identify the problem such as config
188 or log file excerpts (yes, you should have log file entries for each
195 <emphasis>Please provide your SF login, or email address</emphasis>, in case we
203 The <ulink url="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT">appendix
204 of the user manual</ulink> also has helpful information
205 on understanding <literal>actions</literal>, and <literal>action</literal> debugging.
210 <sect2 id="contact-feature"><title>Request New Features</title>
212 You are welcome to submit ideas on new features or other proposals
213 for improvement through our feature request tracker at
214 <ulink url="http://sourceforge.net/tracker/?atid=361118&group_id=11118">http://sourceforge.net/tracker/?atid=361118&group_id=11118</ulink>.
218 <sect2 id="contact-other"><title>Other</title>
220 For any other issues, feel free to use the mailing lists. Technically interested users
221 and people who wish to contribute to the project are also welcome on the developers list!
222 You can find an overview of all <application>Privoxy</application>-related mailing lists,
223 including list archives, at:
224 <ulink url="http://sourceforge.net/mail/?group_id=11118">http://sourceforge.net/mail/?group_id=11118</ulink>.