4 >Contacting the Developers, Bug Reporting and Feature
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81 >11. Contacting the Developers, Bug Reporting and Feature
84 > We value your feedback. In fact, we rely on it to improve
88 > and its configuration.
89 However, please note the following hints, so we can
90 provide you with the best support:</P
96 NAME="CONTACT-SUPPORT"
98 >11.1. Get Support</H2
100 > For casual users, our
102 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
104 >support forum at SourceForge</A
106 is probably best suited:
108 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
110 >http://sourceforge.net/tracker/?group_id=11118&atid=211118</A
113 > All users are of course welcome to discuss their issues on the <A
114 HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-users"
118 >, where the developers also hang around.</P
127 >11.2. Reporting Problems</H2
132 > for our purposes, come in two forms:</P
138 > Configuration issues, such as ads that slip through, or sites that
139 don't function properly due to one <SPAN
146 > or another being turned <SPAN
157 > in the programming code that makes up
161 >, such as that might cause a crash.
172 >11.2.1. Reporting Ads or Other Configuration Problems</H3
174 > Please send feedback on ads that slipped through, innocent images that were
175 blocked, sites that don't work properly, and other configuration related problem of
181 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=460288"
183 > http://sourceforge.net/tracker/?group_id=11118&atid=460288</A
185 the Actions File Tracker.</P
190 > files may occasionally be made
191 available based on your feedback. These will be announced on the <A
192 HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce"
196 list and available from our the <A
197 HREF="http://sourceforge.net/project/showfiles.php?group_id=11118"
202 HREF="http://sf.net/projects/ijbswa/"
214 >11.2.2. Reporting Bugs</H3
216 > Please report all bugs <SPAN
225 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=111118"
227 >http://sourceforge.net/tracker/?group_id=11118&atid=111118</A
230 > Before doing so, please make sure that the bug has <SPAN
234 >not already been submitted</I
237 and observe the additional hints at the top of the <A
238 HREF="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118"
242 >. If already submitted, please feel free to add any info to the
243 original report that might help to solve the issue.</P
246 Please try to verify that it is a <SPAN
250 and not a browser or site bug first. If unsure,
252 HREF="http://config.privoxy.org/toggle?set=disable"
259 >, and see if the problem persists.
260 If you are using your own custom configuration, please try
261 the stock configs to see if the problem is configuration related.</P
263 > If not using the latest version, the bug may have been found
264 and fixed in the meantime. We would appreciate if you could take the time
266 HREF="http://www.privoxy.org/user-manual/installation.html"
269 to the latest version</A
270 > (or even the latest CVS snapshot) and verify
273 >Please be sure to provide the following information:</P
283 > version of the proxy software
284 (if you got the source from CVS, please also provide the source code revisions
286 HREF="http://config.privoxy.org/show-version"
288 >http://config.privoxy.org/show-version</A
294 > The operating system and versions you run
302 >), if you are using some kind of Unix flavour,
303 sending the output of <SPAN
311 > The name, platform, and version of the <SPAN
315 you were using (e.g. <SPAN
317 >Internet Explorer v5.5</SPAN
323 > The URL where the problem occurred, or some way for us to duplicate the
326 >http://somesite.example.com/?somethingelse=123</TT
332 > Whether your version of <SPAN
336 by the developers of <SPAN
345 > Whether you are using <SPAN
349 another proxy such as <SPAN
353 disabling the other proxy.
358 > Whether you are using a personal firewall product. If so, does
367 > Any other pertinent information to help identify the problem such as config
368 or log file excerpts (yes, you should have log file entries for each
378 >Please provide your SF login, or email address</I
388 HREF="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT"
391 of the Privoxy User Manual</A
392 > also has helpful information
407 NAME="CONTACT-FEATURE"
409 >11.3. Request New Features</H2
411 > You are welcome to submit ideas on new features or other proposals
412 for improvement through our feature request tracker at
414 HREF="http://sourceforge.net/tracker/?atid=361118&group_id=11118"
416 >http://sourceforge.net/tracker/?atid=361118&group_id=11118</A
428 >For any other issues, feel free to use the mailing lists. Technically interested users
429 and people who wish to contribute to the project are also welcome on the developers list!
430 You can find an overview of all <SPAN
433 >-related mailing lists,
434 including list archives, at:
436 HREF="http://sourceforge.net/mail/?group_id=11118"
438 >http://sourceforge.net/mail/?group_id=11118</A
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