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5 >Contacting the Developers, Bug Reporting and Feature
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80 >11. Contacting the Developers, Bug Reporting and Feature
84 > We value your feedback. In fact, we rely on it to improve
88 > and its configuration.
89 However, please note the following hints, so we can
90 provide you with the best support:</P
96 NAME="CONTACT-SUPPORT"
100 > For casual users, our
102 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
104 >support forum at SourceForge</A
106 is probably best suited:
108 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
110 >http://sourceforge.net/tracker/?group_id=11118&atid=211118</A
113 > All users are of course welcome to discuss their issues on the <A
114 HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-users"
118 >, where the developers also hang around.</P
120 > Note that the Privoxy mailing lists are moderated. Posts from unsubscribed
121 addresses have to be accepted manually by a moderator. This may cause a
122 delay of several days and if you use a subject that doesn't clearly
123 mention Privoxy or one of its features, your message may be accidentally
124 discarded as spam.</P
126 > If you aren't subscribed, you should therefore spend a few seconds
127 to come up with a proper subject. Additionally you should make it clear
128 that you want to get CC'd. Otherwise some responses will be directed to
129 the mailing list only, and you won't see them.</P
137 >11.2. Reporting Problems</A
143 > for our purposes, come in two forms:</P
149 > Configuration issues, such as ads that slip through, or sites that
150 don't function properly due to one <SPAN
157 > or another being turned <SPAN
168 > in the programming code that makes up
172 >, such as that might cause a crash.
182 >11.2.1. Reporting Ads or Other Configuration Problems</A
185 > Please send feedback on ads that slipped through, innocent images that were
186 blocked, sites that don't work properly, and other configuration related problem of
192 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=460288"
194 > http://sourceforge.net/tracker/?group_id=11118&atid=460288</A
196 the Actions File Tracker.</P
201 > files may occasionally be made
202 available based on your feedback. These will be announced on the <A
203 HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce"
207 list and available from our the <A
208 HREF="http://sourceforge.net/project/showfiles.php?group_id=11118"
213 HREF="http://sf.net/projects/ijbswa/"
224 >11.2.2. Reporting Bugs</A
227 > Please report all bugs through our bug tracker:
229 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=111118"
231 >http://sourceforge.net/tracker/?group_id=11118&atid=111118</A
234 > Before doing so, please make sure that the bug has <SPAN
238 >not already been submitted</I
241 and observe the additional hints at the top of the <A
242 HREF="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118"
246 >. If already submitted, please feel free to add any info to the
247 original report that might help to solve the issue.</P
249 > Please try to verify that it is a <SPAN
253 and not a browser or site bug or documented behaviour that just happens
254 to be different than what you expected. If unsure,
256 HREF="http://config.privoxy.org/toggle?set=disable"
263 >, and see if the problem persists.</P
265 > If you are using your own custom configuration, please try
266 the stock configs to see if the problem is configuration related.
267 If you're having problems with a feature that is disabled by default,
268 please ask around on the mailing list if others can reproduce the problem.</P
270 > If you aren't using the latest Privoxy version, the bug may have been found
271 and fixed in the meantime. We would appreciate if you could take the time
273 HREF="http://www.privoxy.org/user-manual/installation.html"
276 to the latest version</A
277 > (or even the latest CVS snapshot) and verify
278 that your bug still exists.</P
280 >Please be sure to provide the following information:</P
290 > version you are using
291 (if you got the source from CVS, please also provide the source code revisions
293 HREF="http://config.privoxy.org/show-version"
295 >http://config.privoxy.org/show-version</A
301 > The operating system and versions you run
309 >), if you are using a Unix flavor,
310 sending the output of <SPAN
314 in case of GNU/Linux, please also name the distribution.
319 > The name, platform, and version of the <SPAN
323 you were using (e.g. <SPAN
325 >Internet Explorer v5.5</SPAN
331 > The URL where the problem occurred, or some way for us to duplicate the
334 >http://somesite.example.com/?somethingelse=123</TT
340 > Whether your version of <SPAN
347 > developers via SourceForge,
348 or if you got your copy somewhere else.
353 > Whether you are using <SPAN
357 another proxy such as <SPAN
361 temporary disable the other proxy to see if the symptoms change.
366 > Whether you are using a personal firewall product. If so, does
375 > Any other pertinent information to help identify the problem such as config
376 or log file excerpts (yes, you should have log file entries for each
383 > You don't have to tell us your actual name when filing a problem
384 report, but please use a nickname so we can differentiate between
385 your messages and the ones entered by other "anonymous" users that
386 may respond to your request if they have the same problem or already
389 > Please also check the status of your request a few days after submitting
390 it, as we may request additional information. If you use a SF id,
391 you should automatically get a mail when someone responds to your request.</P
394 HREF="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT"
397 of the Privoxy User Manual</A
398 > also has helpful information
413 NAME="CONTACT-FEATURE"
414 >11.3. Request New Features</A
417 > You are welcome to submit ideas on new features or other proposals
418 for improvement through our feature request tracker at
420 HREF="http://sourceforge.net/tracker/?atid=361118&group_id=11118"
422 >http://sourceforge.net/tracker/?atid=361118&group_id=11118</A
434 >For any other issues, feel free to use the mailing lists. Technically interested users
435 and people who wish to contribute to the project are also welcome on the developers list!
436 You can find an overview of all <SPAN
439 >-related mailing lists,
440 including list archives, at:
442 HREF="http://sourceforge.net/mail/?group_id=11118"
444 >http://sourceforge.net/mail/?group_id=11118</A
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