4 >Contacting the Developers, Bug Reporting and Feature
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41 >Privoxy 3.0.4 User Manual</TH
79 >11. Contacting the Developers, Bug Reporting and Feature
82 > We value your feedback. In fact, we rely on it to improve
86 > and its configuration.
87 However, please note the following hints, so we can
88 provide you with the best support:</P
94 NAME="CONTACT-SUPPORT"
96 >11.1. Get Support</H2
98 > For casual users, our
100 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
102 >support forum at SourceForge</A
104 is probably best suited:
106 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
108 >http://sourceforge.net/tracker/?group_id=11118&atid=211118</A
111 > All users are of course welcome to discuss their issues on the <A
112 HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-users"
116 >, where the developers also hang around.</P
125 >11.2. Reporting Problems</H2
130 > for our purposes, come in two forms:</P
136 > Configuration issues, such as ads that slip through, or sites that
137 don't function properly due to one <SPAN
144 > or another being turned <SPAN
155 > in the programming code that makes up
159 >, such as that might cause a crash.
170 >11.2.1. Reporting Ads or Other Configuration Problems</H3
172 > Please send feedback on ads that slipped through, innocent images that were
173 blocked, sites that don't work properly, and other configuration related problem of
179 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=460288"
181 > http://sourceforge.net/tracker/?group_id=11118&atid=460288</A
183 the Actions File Tracker.</P
188 > files may occasionally be made
189 available based on your feedback. These will be announced on the <A
190 HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce"
194 list and available from our the <A
195 HREF="http://sourceforge.net/project/showfiles.php?group_id=11118"
200 HREF="http://sf.net/projects/ijbswa/"
212 >11.2.2. Reporting Bugs</H3
214 > Please report all bugs <SPAN
223 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=111118"
225 >http://sourceforge.net/tracker/?group_id=11118&atid=111118</A
228 > Before doing so, please make sure that the bug has <SPAN
232 >not already been submitted</I
235 and observe the additional hints at the top of the <A
236 HREF="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118"
240 >. If already submitted, please feel free to add any info to the
241 original report that might help solve the issue.</P
244 Please try to verify that it is a <SPAN
248 and not a browser or site bug first. If unsure,
250 HREF="javascript:void(window.open('http://config.privoxy.org/toggle?mini=y&set=disabled','ijbstatus','width=250,height=100,resizable=yes,scrollbars=no,toolbar=no,location=no,directories=no,status=no,menubar=no,copyhistory=no').focus());"
257 >, and see if the problem persists.
258 If you are using your own custom configuration, please try
259 the stock configs to see if the problem is configuration related.</P
261 > If not using the latest version, the bug may have been found
262 and fixed in the meantime. We would appreciate if you could take the time
264 HREF="http://www.privoxy.org/user-manual/installation.html"
267 to the latest version</A
268 > (or even the latest CVS snapshot) and verify
271 >Please be sure to provide the following information:</P
281 > version of the proxy software
282 (if you got the source from CVS, please also give the date).
287 > The operating system and verions you run
300 > The name, platform, and version of the <SPAN
304 you were using (e.g. <SPAN
306 >Internet Explorer v5.5</SPAN
312 > The URL where the problem occurred, or some way for us to duplicate the
315 >http://somesite.example.com?somethingelse=123</TT
321 > Whether your version of <SPAN
325 by the developers of <SPAN
334 > Whether you are using <SPAN
338 another proxy such as <SPAN
342 disabling the other proxy.
347 > Whether you are using a personal firewall product. If so, does
356 > Any other pertinent information to help identify the problem such as config
357 or log file excerpts (yes, you should have log file entries for each
367 >Please provide your SF login, or email address</I
377 HREF="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT"
380 of the user manual</A
381 > also has helpful information
396 NAME="CONTACT-FEATURE"
398 >11.3. Request New Features</H2
400 > You are welcome to submit ideas on new features or other proposals
401 for improvement through our feature request tracker at
403 HREF="http://sourceforge.net/tracker/?atid=361118&group_id=11118"
405 >http://sourceforge.net/tracker/?atid=361118&group_id=11118</A
417 >For any other issues, feel free to use the mailing lists. Technically interested users
418 and people who wish to contribute to the project are also welcome on the developers list!
419 You can find an overview of all <SPAN
422 >-related mailing lists,
423 including list archives, at:
425 HREF="http://sourceforge.net/mail/?group_id=11118"
427 >http://sourceforge.net/mail/?group_id=11118</A
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488 > Copyright, License and History</TD