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40 >Privoxy Frequently Asked Questions</TH
78 >6. Contacting the developers, Bug Reporting and Feature Requests</H1
80 > We value your feedback. In fact, we rely on it to improve
84 > and its configuration.
85 However, please note the following hints, so we can
86 provide you with the best support:</P
92 NAME="CONTACT-SUPPORT"
96 > For casual users, our
98 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
100 >support forum at SourceForge</A
102 is probably best suited:
104 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=211118"
106 >http://sourceforge.net/tracker/?group_id=11118&atid=211118</A
109 > All users are of course welcome to discuss their issues on the <A
110 HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-users"
114 >, where the developers also hang around.</P
123 >6.2. Reporting Problems</H2
128 > for our purposes, come in two forms:</P
134 > Configuration issues, such as ads that slip through, or sites that
135 don't function properly due to one <SPAN
142 > or another being turned <SPAN
153 > in the programming code that makes up
157 >, such as that might cause a crash.
168 >6.2.1. Reporting Ads or Other Configuration Problems</H3
170 > Please send feedback on ads that slipped through, innocent images that were
171 blocked, sites that don't work properly, and other configuration related problem of
177 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=460288"
179 > http://sourceforge.net/tracker/?group_id=11118&atid=460288</A
181 the Actions File Tracker.</P
186 > files may occasionally be made
187 available based on your feedback. These will be announced on the <A
188 HREF="http://lists.sourceforge.net/lists/listinfo/ijbswa-announce"
192 list and available from our the <A
193 HREF="http://sourceforge.net/project/showfiles.php?group_id=11118"
198 HREF="http://sf.net/projects/ijbswa/"
210 >6.2.2. Reporting Bugs</H3
212 > Please report all bugs <SPAN
221 HREF="http://sourceforge.net/tracker/?group_id=11118&atid=111118"
223 >http://sourceforge.net/tracker/?group_id=11118&atid=111118</A
226 > Before doing so, please make sure that the bug has <SPAN
230 >not already been submitted</I
233 and observe the additional hints at the top of the <A
234 HREF="http://sourceforge.net/tracker/?func=add&group_id=11118&atid=111118"
238 >. If already submitted, please feel free to add any info to the
239 original report that might help to solve the issue.</P
242 Please try to verify that it is a <SPAN
246 and not a browser or site bug first. If unsure,
248 HREF="http://config.privoxy.org/toggle?set=disable"
255 >, and see if the problem persists.
256 If you are using your own custom configuration, please try
257 the stock configs to see if the problem is configuration related.</P
259 > If not using the latest version, the bug may have been found
260 and fixed in the meantime. We would appreciate if you could take the time
262 HREF="http://www.privoxy.org/user-manual/installation.html"
265 to the latest version</A
266 > (or even the latest CVS snapshot) and verify
269 >Please be sure to provide the following information:</P
279 > version of the proxy software
280 (if you got the source from CVS, please also provide the source code revisions
282 HREF="http://config.privoxy.org/show-version"
284 >http://config.privoxy.org/show-version</A
290 > The operating system and versions you run
298 >), if you are using some kind of Unix flavour,
299 sending the output of <SPAN
307 > The name, platform, and version of the <SPAN
311 you were using (e.g. <SPAN
313 >Internet Explorer v5.5</SPAN
319 > The URL where the problem occurred, or some way for us to duplicate the
322 >http://somesite.example.com/?somethingelse=123</TT
328 > Whether your version of <SPAN
332 by the developers of <SPAN
341 > Whether you are using <SPAN
345 another proxy such as <SPAN
349 disabling the other proxy.
354 > Whether you are using a personal firewall product. If so, does
363 > Any other pertinent information to help identify the problem such as config
364 or log file excerpts (yes, you should have log file entries for each
374 >Please provide your SF login, or email address</I
384 HREF="http://www.privoxy.org/user-manual/appendix.html#ACTIONSANAT"
387 of the Privoxy User Manual</A
388 > also has helpful information
403 NAME="CONTACT-FEATURE"
405 >6.3. Request New Features</H2
407 > You are welcome to submit ideas on new features or other proposals
408 for improvement through our feature request tracker at
410 HREF="http://sourceforge.net/tracker/?atid=361118&group_id=11118"
412 >http://sourceforge.net/tracker/?atid=361118&group_id=11118</A
424 >For any other issues, feel free to use the mailing lists. Technically interested users
425 and people who wish to contribute to the project are also welcome on the developers list!
426 You can find an overview of all <SPAN
429 >-related mailing lists,
430 including list archives, at:
432 HREF="http://sourceforge.net/mail/?group_id=11118"
434 >http://sourceforge.net/mail/?group_id=11118</A
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